We accept cash and all major credit cards. Please inquire if you are interested in another payment method. A fee may apply on large purchases.
Return policy: Purchases can be returned within 7 days. However, a fee will be charged equal to the cleaning cost of that instrument. Cleaning costs can be found on our "Services" Page. If the instrument was shipped, shipping will not be refunded and return shipping will be the responsibility of the customer. Any fees resulting from payment via credit cards or online payment methods will be deducted before refunds are sent. Any and all damage to the instrument found when returned, to be determined by Brazen Bandworks, will be deducted from the refund at full retail price of the repair based on the judgement of Brazen Bandworks.
Warranties and guaranties: New John Packer Instruments come with a factory warranty. Please refer to John Packer about current warranties on new instruments. Unless otherwise noted, all used instruments are sold as is, have been inspected by our repair technician, and judged to be in playable condition. Used instruments carry no warranty or guarantee in regards to wear or expected longevity of the instrument, however we do our best to advise our customers on the condition as best we can tell with a visual inspection. There are many risks and variables to consider when purchasing a used instrument and we will do our best to help advise you on these.